Refund policy

You have the right to cancel your order with us under the Distance Selling Regulations 2000, also you can return or exchange items you order online within 14 days of receipt.

All items must be returned in the same condition you received it, new and unused*, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached. You’ll also need the receipt or proof of purchase.

To exchange, please email sales@dominostyle.co.uk or call us. We will then place the item on hold and confirm stock availability. Exchanges can only be made for the same product in a different size or colour.

To return an item for a refund, please follow these instructions:

1. Post the item back to us to our store address marked on the delivery note. The item/s need to be returned to us within the 14 day window of receipt. Items received after the14-days will not be refunded. We recommend you return your item(s) using a secure & trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.

2. Use appropriate packaging. Ideally, return the item(s) in the packaging originally provided to ensure they arrive back in perfect condition. All goods must be sent in the same condition they were shipped.

3. Include the delivery note / invoice for your purchase inside the parcel.

4. Once we have received your return, we will send you an email confirming safe receipt and that your refund has been processed. Refunds will be issued to the original method of payment. Please allow up to 28 days for processing. Delivery charges are non-refundable.

Returns in store: You are able to return online orders directly to us in store. 

Collect in store: When collecting your order in store these items must not be tried on in the shop. Items should be taken home to try and returned to store for a refund or exchange if necessary.

Late Returns: You have 14 days from when you receive your parcel to return your items back to us. If the goods are returned outside of this timeframe then the goods will not be accepted and returned to the customer. 

* “New and unused” means items show no signs of wear, marks, or tag removal and are in a re-saleable condition. Returns will not be accepted for non-faulty goods that have been worn, washed, or had their tags removed. For hygiene reasons, we cannot accept returns or exchanges on earrings, underwear, swimwear, gift cards, or sale items. All returns from online orders must be sent to our store at the sender’s expense. Domino Style cannot be held liable for items lost or delayed in transit.