Shipping Info
All online orders are packaged, dispatched, returned and exchanged from either our shop in Stratford-upon-Avon or Leamington Spa.
If you’re local to our store, you have the option of using our Collect In-Store delivery option.
UK & international deliveries are sent using UPS
| Service | Time | Cost | Carrier |
| Free Standard Delivery on UK orders | 3-5 working days | FREE | UPS |
| Collect In-Store (Stratford-upon-Avon or Leamington Spa) | Same working day | FREE | n/a |
| Express UK (order weekday before 1pm) | Next working day | £9.95 | UPS |
| Standard Europe | 3-5 working days | £18.00 | UPS |
| Standard America & Canada | 5-7 working days | £40.00 | UPS |
| Standard Rest of World | 5-7 working days | £24.00 | UPS |
Collect In-store?
Stratford-upon-Avon store directions
Leamington Spa store directions
Please note that online order terms and conditions remain valid for orders placed online, in-app and collected in-store, see below for more details.
For same-day dispatch with all delivery methods, order before 1pm GMT.
Unfortunately we do not ship to Sri Lanka.
Returns can be handled in-store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead, refunds will be credited to the method of online payment.
Exchanges can be handled in-store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.
Please note, delivery times vary depending on destination, above indicators are just a guide.
DELIVERY & PAYMENT TERMS AND CONDITIONS
Online orders must be placed before 1pm GMT to ensure same day dispatch.
UK deliveries are made between 9 am and 6 pm GMT. UK public holidays and weekends are not counted as working days.
We can send your purchase to any address where it can be signed for. As soon as it is signed for, by you or someone else, the dispatch process is complete and the responsibility for your purchase passes to you.
International orders are fulfilled by UPS who are unable to collect from or deliver to PO Boxes, except in Dubai.
